Frequently asked question
How does the Idealauto car auction work?
How to become a member?
In order to participate in auctions, You must be a member of Ideal Auto. You can register an account HERE.
I registered an account but did not receive a password. What should I do next?
To reset your password, you can request a new password from “My Account”.
Do I have the right to withdraw my purchase because the transaction takes place online?
How can I be sure that no one is artificially raising the price during the auction?
How do you determine the value of my car?
How does Ideal Auto work?
At Ideal Auto, we help both companies and individuals to buy and sell used cars. Our business model is simple: the seller must get a fair price for his car and the buyer should feel safe and know the actual condition of the car.
When selling your car through Ideal Auto, you can be sure that our entire team will help. We clean the inside and outside of the vehicle, register the change of ownership, advertise to potential customers, and make sure that the whole process is transparent and convenient for the seller.
The buyer sees the real condition of the car from our testing documentation and thus does not have to prepare for unforeseen expenses. When signing a contract, the Consumer Protection Act applies, so if the need arises, the buyer has the right to demand compensation.
Can I buy a car even if the offer does not exceed the reserve price?
What are your opening hours?
What to do if you have problems after buying the car?
NB! Don’t forget to provide us with the car’s registration number, a description of the error, and whether or not you have pointed it out while picking up the car. Of course, we are also interested in other information and details that may be relevant to the case.
What happens after the auction?
At the end of the auction, we will contact the highest bidder and agree on a time to receive the car. The change of ownership is then registered and the amount of the last bid is transferred to the seller’s account.
Buy a car
Can I export a purchased car?
Do you also give a warranty for the car you bought?
Buying a used car from Ideal Auto is as safe as buying a new one. In addition to the fact that the customer knows the actual condition of the car, he or she also has the right to claim compensation in accordance with the Consumer Protection Act.
How to pay for a car?
The easiest way to pay for a car is through a bank transfer payment link, which you can get from our customer service center.
Ideal Auto OÜ
Peterburi tee 47C, Tallinn
VAT no. EE102053272
Reg. Code 14103554
How do I know my bid has been made?
How can I arrange a time to hand over/receive the car?
How long does it take to transfer money if I pay by bank transfer?
Is VAT included in the price?
Does the commission have to be paid even if the seller does not want to sell the car below the reserve price?
What does car transport cost?
When does the auction end?
When do I have to pick up the car I bought at the auction?
What is a commission?
When you buy a car through Ideal Auto, you pay a commission in addition to the price of the car. The amount of the commission is indicated in the auction page and depends on the value of the car.
What's the maximum bid?
The maximum bid means that you enter the maximum amount you are willing to pay for the car in the input field. You can change your maximum bid by entering a different amount in the input field.
What is automatic bidding?
Sell a car
Can I sell a car with an active leasing contact at the auction?
Is it necessary to show the car in advance to determine the minimum sale price?
Based on your vehicle’s registration number, we’ll get enough information about your car to determine a reasonable minimum sale price (reserve price). Our rating is based on the normal condition of the car and only the equipment you have specified at registration.
All cars sold through us have been inspected by professional technicians and we can give a more accurate evaluation when performing the test. If the car is in a worse condition than expected, it will also negatively affect the reserve price. If the car condition is better than expected, it will have a positive effect on the reserve price.
Do you accept exchanges?
No, Ideal Auto does not currently offer an exchange service.
If I want to sell a car, do I have to deliver the car myself or do you also offer a car transportation service?
Around Tallinn, we can pick up the car at a time and place convenient for you. Contact us at email@example.com for more information.
I could not name the full list of accessories before the evaluation. How will I know how much a car is worth?
If your car has additional equipment that has not been specified at the registration or cannot be identified through the Estonian car register, we will adjust the auction price later.
How long will the sale take?
How often are cars sold above the reserve price?
I have a question about the car testing protocol. Who do I contact?
What stage of the sales process is my car currently in?
My car has already been cleaned - can I get a discount on your payment because you won't have to clean it??
For sellers, this means that we make the car transaction even easier for you – you don’t even have to clean the car before putting it up for sale.
Sell your car with minor defects or have them repaired before sale?
We recommend that you show us the vehicle before the sale and then we can decide which defects to repair and which not. Ideal Auto’s car bodywork department will repair the defects and it will generally be covered by your insurance.
When do I get the money after selling my car?
The transfer will be made within 1-3 working days after the buyer has picked up the car. Ideal Auto is responsible for the change of ownership documentation.
How much does it cost to sell a car through you?
The commission, which is a minimum of 149 euros for a private person, includes cleaning, testing, evaluation, advertising and auction sales. We also deal with all claims for compensation.
What happens if my car is not sold?
For companies: If the car is not sold after two auctions, the cost of testing and documentation is 250 euros without VAT. The price of additional services will be added to that.